The information exchange is produced particularly for supporters and advisers of self-advocacy groups and people with responsibility for developing effective ways of working in partnership with users in planning and delivering services. This issue looks at generic advocacy projects and user-friendly complaints procedures.
This book is a practical guide that examines how to move away from segregated services for people with learning difficulties to a service based on individual needs. It outlines the progress of the Changing Days project, a partnership between the King's Fund and the National Development Team, which was launched ...
This document builds on work carried out by a group of deaf and partially deaf people who were invited to share views and experiences of community care services. It discusses communication, interpreting services, individual needs, social services and health issues relevant to deaf people. Service provision to deaf people from ...
When disabled people take the lead in evaluating community care, they produce valuable insights into service effectiveness and creative suggestions for improving services. Real changes result when community care agencies listen to and act on disabled people's assessment of services on offer. This publication discusses the benefits and practicalities of ...
This is the third publication in a series based on the work of the King's Fund Nursing Development Units. Using interviews with staff, this book offers examples from five different units of the way in which patients and clients have become actively involved in delivery of care and service developments. ...
Over the past few years the low take-up of services by black disabled people and their general absence from user involvement initiatives have become a source of concern. Evidence suggests that poor access to information, communication barriers and inappropriate services are all factors preventing black disabled people from having their ...
The information exchange is produced particularly for supporters and advisers of self-advocacy groups and people with responsibility for developing effective ways of working in partnership with users in planning and delivering services. This issue looks at consulting users about community care plans, with examples from groups throughout England.
This document builds on work carried out by a group of blind and partially sighted people who were invited to identify the issues which they considered to be most important in shaping their experiences of community care. These issues include access to information, assessment for entitlement to services, inflexibility and ...
The information exchange is produced particularly for supporters and advisors of self-advocacy groups and people with responsibility for developing effective ways of working in partnership with users in planning and delivering services. This issue looks at results of a questionnaire carried out to find out how useful the information exchange ...
This workshop focused on progress being made in developing circles of support and also provided an opportunity for people working in other ways as well to get together and share their experiences of building personal support networks.