- This publication is the seventh in a series aimed at helping health service staff to obtain the views of service users, and it is written for anyone who has been given this responsibility, whether nursing, medical, paramedical or managerial. The series presumes no social science background and offers a flexible approach which is very amenable to local adaptation and interpretation. This book in the series examines the different methods which have been used to collect the views and experiences of health services of black people in order to find out how successful they have been. Examples are provided to enable the reader to choose the best approach to suit their own particular situation. This section will be of use to anyone who is interested in the subject, whether at purchaser or provider level. The book also looks at research on black patients' views and experiences of hospital services and gives details of four areas which always emerge as areas of concern: communication; information provision; diet; and religious and cultural beliefs. Guidance is given on how services can be improved immediately in these areas.