User friendly services : guidelines for managers of community health services Public Deposited

ISBN
  • 903060361
Author
Place of publication
  • London
Publisher
  • King's Fund Centre
Publication date
  • 1989
Pages
  • 72
Abstract
  • Written for managers of community health services, this book offers practical help on how to make services user friendly and more responsive to the needs of people who use them. Detailed case studies provide ideas for people 'getting started' as well as describing some common pitfalls. The particular problems associated with 'consumer surveys' are discussed in detail.
Note
  • Pagination: 72p.; KFC 89/51
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