The 1997 white paper 'The New NHS: modern, dependable' promised to put quality at the heart of the health service, announcing the formation of a National Institute of Clinical Excellence, a Commission for Health Improvement, evidence based National Service Frameworks, a new system of clinical governance in NHS trusts and ...
This document builds on work carried out by a group of deaf and partially deaf people who were invited to share views and experiences of community care services. It discusses communication, interpreting services, individual needs, social services and health issues relevant to deaf people. Service provision to deaf people from ...
This publication aims to provide a quick guide to improving disability services for senior managers in health and social services who may have overall responsibility for services for adults with physical or sensory impairments yet not have a detailed involvement at an operational level. The guide is written primarily for ...
This document builds on work carried out by a group of blind and partially sighted people who were invited to identify the issues which they considered to be most important in shaping their experiences of community care. These issues include access to information, assessment for entitlement to services, inflexibility and ...
This is a summary of the first workshop in the King's Fund Purchasing Innovations series. The workshop heard from three main contributors on experience to date in their authorities: Durham; Wiltshire and Bath; and Birmingham.
This publication provides guidance for managers in regional and purchasing authorities and in provider units on how to improve NHS services provided to people from black populations. It should also be a basis on which community organisations and users' groups can evaluate race equality initiatives in local service provision. Managers ...