NHS Direct is a nurse-led telephone helpline which was launched in three pilot sites in 1998. An evaluation of the first three sites is still underway and, although preliminary results show high satisfaction among service users, it is too early to draw conclusions about the impact of NHS Direct on ...
This report focusses on the fifth and final cohort of doctors who participated in the Clinical Leaders : Clinical Partners programme. It included experimental learning, reflection, relevant case material, bespoke and other simulations and shadowing
The Carers Compass has been launched by Carers Impact to help health authorities, NHS trusts and primary care groups to become responsive to their needs. The Compass reflects the work being done by the 19 Carers Impact sites across the country. The Compass points to eight key things carers need ...
This report was commissioned by the King's Fund as part of the process of evaluating the impact and effectiveness of their work in the five development sites of the project. The two questions the report attempted to answer were: to what extent the sites had met the service change targets ...
This conference was organised by the King's Fund Centre in conjunction with the Management Support and Computers Division of the DHSS. The purpose was to present and discuss progress made in developing and applying `performance criteria' in relation to assessing effectiveness and efficiency in the NHS. The performance criteria technique ...
The topics discussed in this document are all broadly concerned with management in medicine. They include the need to plan and to evaluate the aims and achievements of the health service, consideration of problems involved, and discussion of some techniques and recent developments.
The need to wait for health care has been a feature of the NHS since its inception. When Labour came to power in 1997, total numbers of patients waiting stood at 1.3 million: the highest since the NHS began in 1948. The government announced its 'war on waiting' and pledged ...
This briefing provides a review of progress made since the BBC's 2002 'Your NHS' day on the five top priorities voted for by the public as the issues that mattered most in the NHS. These priorities were: free long-term care for older people; better pay for NHS staff; shorter waiting ...
'Free choice' - allowing patients being referred for non-urgent treatment to choose a hospital anywhere in England - begins in the NHS in England in April 2008. It is another milestone in a policy that aims, among other things, to use consumer pressure to improve the quality of hospital services ...