Barriers to mainstream health and social care services for London's minority ethnic communities include a complex array of poorly organised and delivered services, inadequate communication services for non-English speaking groups, direct staff insensitivity to users' cultural and religious needs, and institutionalised barriers that perpetuate discriminatory behaviour and poor practices. This ...
This paper examines what is known about linkworkers, using information derived from a review of the literature and from interviews with those working in the field. It discusses how linkworkers might make a contribution to primary care in the future, and considers some of the organisational issues that will need ...
The information exchange is produced particularly for supporters and advisers of self-advocacy groups and people with responsibility for developing effective ways of working in partnership with users in planning and delivering services. This issue looks at generic advocacy projects and user-friendly complaints procedures.
Case management means a number of different ways of managing care, ranging from client advocacy on one hand, to managing services and resources on the other. These, and other issues, are explored in the context of three experimental projects supported by KEHFL. The book reviews a number of dimensions of ...
This conference report describes the Hackney Multi Ethnic Women's Health Project which has been running successfully for years. The first paper sets out the principles and politics which gave life to the project and have continued to shape it. The second part of the report takes up four themes in ...
This seminar, as part of the European W.F.M.H. programme examines relevant mental health issues by multi-international and multidisciplinary working groups. The report focuses on the working relationships of voluntary and statutory mental health services in Europe, within the broader context provided by the USA and Canada. The seminar covers the ...
This paper is a collection of reports on several sessions held on specific issues and innovative projects. Topics covered include:- Old age - the age of change ; Waterloo Pensioners' Health Group; pensioners' health courses in Barnet ; collaboration in the care of confusion ; neighbours as a resource ; ...
This working paper makes the basic case for supporting and developing advocacy. It explores the advocacy sector in London and the government's growing interest through a literature review, document analysis, and explorative questionnaire to advocacy providers, in-depth interviews with key stakeholders, and focus groups with a range of community leaders. ...