This report suggests ways in which managers and professionals can make community care more responsive to elderly people. The first part of the report examines ageism and its effects on health care. It describes how elderly people from black and ethnic minority groups are effected by racism. Part Two is ...
This report is of a study started in 1976 which was planned to seek the views of patients about their treatment in hospital. The objectives were: to identify deficiencies in communication between patients and the medical and nursing staff and where possible to remedy these; to seek ways of improving ...
This report provides a users' perspective on acute health services in London. It begins with an overview of the situation in the capital and proceeds, by considering two vulnerable groups - elderly people and single homeless people, to look in detail at aspects of acute services which are of concern ...
These information sheets will be of use to health service staff or community health councils who wish to find out the views of children whether they are using acute services, community services or health services for children with special needs. The purpose of these sheets is: 1)to give useful reading ...
These information sheets will be of use to health service staff or community health councils who wish to find out the views of users with learning difficulties. The purpose of these sheets is: 1)to give useful reading references for this field; 2) to give details of some current major projects; ...
A recognition that user views of health services are an important part of quality improvement systems continues to grow more widely. This interest is very welcome and hopefully will result in well validated and good quality instruments for obtaining patient's views about their care. One of the problems facing those ...
This publication is the fifth in a series aimed at helping health service staff to obtain the views of service users, and it is written for anyone who has been given this responsibility, whether nursing, medical, paramedical or managerial. The series presumes no social science background and offers a flexible ...
This publication is the sixth in a series aimed at helping health service staff to obtain the views of service users, and it is written for anyone who has been given this responsibility, whether nursing, medical, paramedical or managerial. The series presumes no social science background and offers a flexible ...
The object of this study was to collect information which embraced the richness and complexity of people's views on London's health care services to contribute to the King's Fund's work on London's acute services. This report provides a detailed picture of the ways in which respondents would like to see ...
This publication is the seventh in a series aimed at helping health service staff to obtain the views of service users, and it is written for anyone who has been given this responsibility, whether nursing, medical, paramedical or managerial. The series presumes no social science background and offers a flexible ...
Over the last decade there have been substantial changes in the way support for carers has featured in the planning and development of health and social services. General practitioners and their practice teams however have not tended to be in the forefront of these developments although there is general agreement ...
When disabled people take the lead in evaluating community care, they produce valuable insights into service effectiveness and creative suggestions for improving services. Real changes result when community care agencies listen to and act on disabled people's assessment of services on offer. This publication discusses the benefits and practicalities of ...
The aims of this study were to seek the views of patients, families and professionals of head and neck cancer services, to explore the impact of the condition on their lives and to make recommendations for change where necessary. Recommendations focus on methods of good practice, ways of ensuring consistency ...
This report has been prepared to inform the development of the Government's proposed 'Long Term Care Charter'. The findings are based on an analysis of focus group discussions held in three different parts of the country involving service users, carers and front-line staff with experiences of health, housing and social ...
This publication is a summary of the full report of the same name. The1990s has seen fundamental changes in the field of primary care. Amidst the recent flood of white papers and ministerial announcements, the King's Fund and the Evening Standard set out to find what Londoners think of the ...
This item consists of two parts: firstly, a literature review covering the views of carers about the quality of services they receive; and secondly a report on work in progress on quality services. The report briefly outlines the general context for work on quality standards in service provision; highlights some ...
This volume contains the full tabulations from a survey of 1139 Londoners. The survey was conducted by phone between 19 and 25 April 1999. The data are weighted by age, sex, working status and residents of inner and outer London, to ensure they represent the adult residents of the former ...
In 1992 the King's Fund Commission published a report `London health care 2010 : changing the future of services in the capital'. This report was unable to describe in any detail the actual delivery of acute medical care in London. This required a more indepth study of care based on ...