This report suggests ways in which managers and professionals can make community care more responsive to elderly people. The first part of the report examines ageism and its effects on health care. It describes how elderly people from black and ethnic minority groups are effected by racism. Part Two is ...
This report is of a study started in 1976 which was planned to seek the views of patients about their treatment in hospital. The objectives were: to identify deficiencies in communication between patients and the medical and nursing staff and where possible to remedy these; to seek ways of improving ...
This report provides a users' perspective on acute health services in London. It begins with an overview of the situation in the capital and proceeds, by considering two vulnerable groups - elderly people and single homeless people, to look in detail at aspects of acute services which are of concern ...
These information sheets will be of use to health service staff or community health councils who wish to find out the views of children whether they are using acute services, community services or health services for children with special needs. The purpose of these sheets is: 1)to give useful reading ...
These information sheets will be of use to health service staff or community health councils who wish to find out the views of users with learning difficulties. The purpose of these sheets is: 1)to give useful reading references for this field; 2) to give details of some current major projects; ...
A recognition that user views of health services are an important part of quality improvement systems continues to grow more widely. This interest is very welcome and hopefully will result in well validated and good quality instruments for obtaining patient's views about their care. One of the problems facing those ...
This publication is the fifth in a series aimed at helping health service staff to obtain the views of service users, and it is written for anyone who has been given this responsibility, whether nursing, medical, paramedical or managerial. The series presumes no social science background and offers a flexible ...
This publication is the sixth in a series aimed at helping health service staff to obtain the views of service users, and it is written for anyone who has been given this responsibility, whether nursing, medical, paramedical or managerial. The series presumes no social science background and offers a flexible ...
The object of this study was to collect information which embraced the richness and complexity of people's views on London's health care services to contribute to the King's Fund's work on London's acute services. This report provides a detailed picture of the ways in which respondents would like to see ...
This publication is the seventh in a series aimed at helping health service staff to obtain the views of service users, and it is written for anyone who has been given this responsibility, whether nursing, medical, paramedical or managerial. The series presumes no social science background and offers a flexible ...