Index Catalog // The King's Fund Digital Archive

Author:: McIver, Shirley and King's Fund
Publication date:: 1998
Abstract:: Six citizens' juries pilot schemes, sponsored by the Institute for Public Policy Research and the King's Fund, took place in the NHS between June 1996 and March 1997. This book evaluates all aspects of this experiment, from an explanation of the background to the pilots to descriptions of the jury ...

Author:: Consumer Feedback Resource (Quality Improvement Programme, King's Fund Centre for Health Services Development, King Edward's Hospital Fund for London) and McIver, Shirley
Publication date:: 1991
Abstract:: There is widespread acceptance of the need for health care professionals to obtain the views of service users but there is confusion over the best way of accomplishing this task. What is offered here is a practical guide to enable health care professionals to decide from whom they want to ...

Author:: Consumer Feedback Resource (Quality Improvement Programme, King's Fund Centre for Health Services Development, King Edward's Hospital Fund for London) and McIver, Shirley
Publication date:: 1991
Abstract:: Compared to other health services, outpatient departments attract high levels of patient dissatisfaction and yet surveys of outpatients with the aims of improving services have been taking place for several years. So why is there still a high level of dissatisfaction? One of the reasons is that surveys are not ...

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