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Filtering by: Author Consumer Feedback Resource (Quality Improvement Programme, King's Fund Centre for Health Services Development, King Edward's Hospital Fund for London) Subject Health services

1. An introduction to obtaining the views of users of health services

Author:: Consumer Feedback Resource (Quality Improvement Programme, King's Fund Centre for Health Services Development, King Edward's Hospital Fund for London) and McIver, Shirley
Publication date:: 1991
Abstract:: There is widespread acceptance of the need for health care professionals to obtain the views of service users but there is confusion over the best way of accomplishing this task. What is offered here is a practical guide to enable health care professionals to decide from whom they want to ...

2. Obtaining the views of outpatients

Author:: Consumer Feedback Resource (Quality Improvement Programme, King's Fund Centre for Health Services Development, King Edward's Hospital Fund for London) and McIver, Shirley
Publication date:: 1991
Abstract:: Compared to other health services, outpatient departments attract high levels of patient dissatisfaction and yet surveys of outpatients with the aims of improving services have been taking place for several years. So why is there still a high level of dissatisfaction? One of the reasons is that surveys are not ...

1. An introduction to obtaining the views of users of health services

2. Obtaining the views of outpatients

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1. An introduction to obtaining the views of users of health services

2. Obtaining the views of outpatients

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