Guidance for primary health care teams

Obtaining the views of users of primary and community health services

Obtaining the views of health service users about quality of information

Obtaining the views of inpatients and users of casualty departments

The natural history of a survey : an account of the methodological issues encountered in a study of life before death

Old people in hospital : a survey of opinions of patients, visitors and staff

General hospitals instructions for patients' satisfactory studies

Patients' satisfaction study (general hospitals) : instructions

Information on methodological issues