Preparing for the Francis report : how to assure quality in the NHS.

Improving GP services in England : exploring the association between quality of care and the experience of patients.

General practice in London : supporting improvements in quality.

Emergency hospital admissions for ambulatory care-sensitive conditions : identifying the potential for reductions.

Continuity of care for older hospital patients : a call for action.

Engaging boards : the relationship between governance and leadership, and improving the quality and safety of patient care.