Index Catalog // The King's Fund Digital Archive

Schöpfer:: Consumer Feedback Resource (Quality Improvement Programme, King's Fund Centre for Health Services Development, King Edward's Hospital Fund for London) and McIver, Shirley
Publication date:: 1991
Abstract:: There is widespread acceptance of the need for health care professionals to obtain the views of service users but there is confusion over the best way of accomplishing this task. What is offered here is a practical guide to enable health care professionals to decide from whom they want to ...

Schöpfer:: McIver, Shirley and Consumer Feedback Resource (Quality Improvement Programme, King's Fund Centre for Health Services Development, King Edward's Hospital Fund for London)
Publication date:: 1991
Abstract:: Health care professionals face increasing pressure to obtain the views of service users and yet many are concerned that there may be some users, such as those suffering from mental distress, who are unable to provide useful or valid opinions about services received. This publication aims to reassure those who ...

Schöpfer:: Consumer Feedback Resource (Quality Improvement Programme, King's Fund Centre for Health Services Development, King Edward's Hospital Fund for London) and McIver, Shirley
Publication date:: 1991
Abstract:: Compared to other health services, outpatient departments attract high levels of patient dissatisfaction and yet surveys of outpatients with the aims of improving services have been taking place for several years. So why is there still a high level of dissatisfaction? One of the reasons is that surveys are not ...

Schöpfer:: Consumer Feedback Resource (King's Fund Centre for Health Services Development, King Edward's Hospital Fund for London)
Publication date:: 1991
Abstract:: These information sheets will be of use to health service staff of community health councils who wish to find out about non-survey methods of obtaining users' views. The purpose of these sheets is: to give some useful reading references for this field; to give some details of some of the ...

Schöpfer:: Consumer Feedback Resource (King's Fund Centre for Health Services Development, King Edward's Hospital Fund for London)
Publication date:: 1991
Abstract:: These information sheets will be of use to health service staff or community health councils who wish to find out the views of users with learning difficulties. The purpose of these sheets is: 1)to give useful reading references for this field; 2) to give details of some current major projects; ...

Schöpfer:: Consumer Feedback Resource (King's Fund Centre for Health Services Development, King Edward's Hospital Fund for London)
Publication date:: 1991
Abstract:: These information sheets will be of use to health service staff or community health councils who wish to find out the views of users of services provided by professionals allied to medicine. For the purposes of this pack professions allied to medicine covers chiropodists, dieticians, occupational therapists, pharmacists, physiotherapists, speech ...

Schöpfer:: Consumer Feedback Resource (King's Fund Centre for Health Services Development, King Edward's Hospital Fund for London)
Publication date:: 1991
Abstract:: These information sheets will be of use to health service staff or community health councils who wish to find out the views of users of patient information. The purpose of these sheets is: 1) to give some useful reading references for this field or an overview of the literature; 2) ...

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