The aim of this report is to help those planning to survey patients' opinions on hospital care by summarising the experience of others who have already done so. It describes the different types of surveys used, the resulting action achieved and a summary is given of changes in levels of ...
This project paper presents the results of a series of studies of hospital house journals. It reflects the views of producers and consumers - the editors of house journals and their readers. The project has highlighted the importance of good communications in hospitals, has demonstrated that a house publication can ...
This checklist is the result of a study carried out during the management course which formed part of the National Training Scheme in Hospital Administration at the King's Fund College. The aim of the study was to discover the extent to which good industrial relations practice, as set out in ...
This project paper is the result of a series of small informal meetings held at the King's Fund Centre during 1971-73 to consider various aspects of the care of children in hospital and, in particular, to discuss ways of meeting the emotional needs of the child in the ward. The ...