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Improving the patient experience: environments for care at the end of life : The King's Fund's Enhancing the Healing Environment Programme 2008-2010.
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How is the NHS performing? : quarterly monitoring report April 2011.
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How do quality accounts measure up? : findings from the first year.
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The NHS under the coalition government.
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The care of frail older people with complex needs: time for a revolution.
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Preparing for the Francis report : how to assure quality in the NHS.
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Patients' experience of using hospital services : an analysis of trends in inpatient surveys in NHS acute trusts in England, 2005-13.
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Patient-centred leadership : rediscovering our purpose.
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The patient-centred care project : evaluation report.
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Managing quality in community health care services.
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