Case management is a well-established way of integrating services around the complex needs of people with long-term conditions. It is a targeted, community-based and pro-active approach that identifies individuals at high risk of hospital admission, assesses their needs, produces a personal care plan, and ensures co-ordination of that plan. However, ...
The King’s Fund has been calling for transformational change to respond to the growing pressures and demands in the health and care system. We have argued that transformation is best brought about ‘from within’, led by frontline staff and service users, and that it needs collaborative and distributed leadership styles.
This report, commissioned by Royal Voluntary Service and Helpforce in July 2018, seeks to ascertain how frontline NHS staff working in acute care perceive the roles and value of volunteers and the areas where volunteers’ time can be best used. The report sets out the findings from a survey, a ...
A growing number of mental health providers (in the UK and beyond) are beginning to embed quality improvement across their organisations, with some encouraging results. The approach is based on the concept that sustained improvement is best achieved by empowering frontline teams, service users and carers to design, implement and ...
This report looks at innovative models of general practice from the UK and other countries and identify the key features the authors believe will be important in designing effective GP services in the future.
This report explores the challenges and opportunities facing HIV services in four areas in England, and makes recommendations on future development to those in national and local leadership roles.
The government is committed to improving the quality of care, and as part of this commitment they aim to make more information available to the public about the performance of trusts. Providers of NHS services are now required to publish quality accounts – reports for the public on the quality ...