This is the fourth in the series of do-it-yourself surveys of hospitals published by the King's Fund. The report describes the views of elderly people who are likely to spend the rest of their lives in hospital, together with the views of their visitors and the hospital staff. The survey ...
This report concerns the design of a questionnaire for hospitals to assess the views of their own outpatients. The survey was conducted between 1974 and 1976 in nine general hospitals. In addition supplementary surveys in one or more specialties were held in three small hospitals attached to one of the ...
The aim of this report is to help those planning to survey patients' opinions on hospital care by summarising the experience of others who have already done so. It describes the different types of surveys used, the resulting action achieved and a summary is given of changes in levels of ...