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The point of care : measures of patients' experience in hospital : purpose, methods and uses.

Schöpfer:

The King's Fund, Cornwell, Jocelyn, Coulter, Angela, and Fitzpatrick, Ray

Publication date:

2009

Abstract:

Ensuring that you are measuring the things that matter most to patients is an essential component of a successful strategy for improving patients' experience. It is important to choose methods that are fit for purpose. This paper provides a brief guide to these to help trust boards and other interested ...