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  • The Patient's Charter : past and future

    Author:
    Levenson, Ros, Snape, Dawn, King's Fund, and Farrell, Christine
    Publication date:
    Abstract:
    This report looks at how the Patients' Charter has worked in the past and and what patients and NHS staff would like to see covered in a future health charter. It is based on research commissioned by the NHS Executive and the King's Fund to help the Labour government review ...

  • The Patient's Charter in Northern Ireland

    Author:
    King's Fund and Farrell, Christine
    Publication date:
    Abstract:
    This research was carried out at the request of the Northern Ireland Health and Social Services department to complement the work undertaken by the King's Fund for the NHS Executive on the English Patient's Charter. The aims were to establish whether patients, carers and staff views and experiences of the ...