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The point of care : measures of patients' experience in hospital : purpose, methods and uses.

Schöpfer:

The King's Fund, Cornwell, Jocelyn, Coulter, Angela, and Fitzpatrick, Ray

Publication date:

2009

Abstract:

Ensuring that you are measuring the things that matter most to patients is an essential component of a successful strategy for improving patients' experience. It is important to choose methods that are fit for purpose. This paper provides a brief guide to these to help trust boards and other interested ...
The point of care : enabling compassionate care in acute hospital settings.

Schöpfer:

The King's Fund, Cornwell, Jocelyn, and Firth-Cozens, Jenny

Publication date:

2009

Abstract:

The contents of this paper come from a review of the literature on compassion, or concepts related to it, and from views and comments arising from the workshop on this topic held in November 2008. The experiences of workshop members were collected on the day and by anonymous written contributions, ...